Understanding the NDIS

Frequently Asked Questions

The NDIS, or National Disability Insurance Scheme, is a government initiative in Australia that provides support to people with disabilities, their families, and carers. It aims to help individuals achieve their goals and improve their quality of life by funding necessary supports and services. Learn More
The NDIS is managed by the National Disability Insurance Agency or (NDIA). This agency is at the helm, ensuring individuals receive the tailored plans and supports essentials for their well-being. The NDIA doesn’t operate alone. They work hand in hand with a network of key stakeholders, all joining forces to provide the necessary backing and directions. Participants and their families and caregivers and service providers, all contributing their perspectives and expertise. A partnership with NDIS isn’t just a policy on paper but a living, breathing ecosystem that adapts to meet real-world needs, offering tangible benefits to those it serves.
To be eligible for the NDIS, you must be:
  • Under 65 years of age
  • An Australian citizen, permanent resident, or hold a Protected Special Category Visa
  • Have a permanent and significant disability that affects your ability to take part in everyday activities
To apply for the NDIS, you need to:
  • Contact the NDIS by phone or visit their website
  • Complete an Access Request Form
  • Provide evidence of your disability, such as medical reports Once your application is submitted, the NDIS will review it and contact you with the outcome.
Service providers are organisations or individuals that deliver NDIS-funded services to participants. They offer a range of supports to help you achieve your goals, such as personal care, therapy, and community participation. Providers can be registered with the NDIS, meaning they meet specific quality and safety standards, or they can be unregistered. Choosing the right provider is crucial to ensure you receive the best support for your needs.
When it comes to choosing service providers, you have two main options: selecting different providers for each type of service or opting for an all-in-one provider.   Different Selection of Providers:
  • Flexibility: You can pick specialists for each type of support.
  • Customisation: Align your support to meet your specific needs.
  • Choice and Control: More options mean you have greater control over who provides your services.
  All-in-One Provider:
  • Convenience: All your services are managed by a single provider, making coordination easier.
  • Consistency: A single provider can ensure a consistent approach across all your supports.
  • Simplified Management: Less administrative work for you, as you deal with one provider for all services.
  Choosing between these options depends on your personal preferences and circumstances. It's important to consider what will work best for you in terms of flexibility, convenience, and the level of personalised support you need.
Finding the right provider is essential to get the most out of your NDIS plan. Here are some tips to help you make the best choice:
  1. Identify Your Needs: Determine what supports you require and what outcomes you want to achieve.
  2. Research Providers: Look for providers in your area, check their services, and read reviews from other participants.
  3. Ask Questions: Contact potential providers and ask about their experience, qualifications, and approach to care.
  4. Visit Providers: Arrange a meeting or visit their facilities to get a feel for their environment and staff.
  5. Check Compatibility: Ensure the provider's values and practices align with your preferences and goals.
  At Rotana Care, we understand the importance of finding a provider that suits your unique needs. We offer a wide range of NDIS services, all managed by a team of dedicated professionals. Our aim is to provide a supportive and friendly environment where you feel valued and understood.    With Rotana Care, you can expect:
  • Personalised Support: We work with you to create a support plan that aligns with your goals and preferences.
  • Quality Services: Our team is committed to delivering high-quality care that meets NDIS standards.
  • Community Engagement: We encourage and support you to participate in community activities and build meaningful connections.
 
The NDIS funds a wide range of supports and services, including:
  • Daily personal activities
  • Transport to enable participation in community, social, economic, and daily life activities
  • Therapeutic supports, including behaviour support
  • Help with household tasks
  • Mobility equipment
  • Home modifications
Your NDIS plan is created based on a planning meeting with an NDIS representative. During this meeting, you will discuss your goals, needs, and current supports. The NDIS will then create a plan that outlines the supports and services that will be funded to help you achieve your goals.
Yes, you can choose how to manage your NDIS funding. The options are:
  • Self-management: You manage your funds and pay providers directly.
  • Plan management: A Plan Manager helps you manage your funds and pays providers on your behalf.
  • NDIA-managed: The National Disability Insurance Agency (NDIA) manages your funds and pays providers directly.
A Local Area Coordinator (LAC) is a person who helps you understand and access the NDIS. They can assist with planning, accessing services, and connecting you with community supports. LACs are an important resource for navigating the NDIS system.
You can request a review of your NDIS plan if your circumstances change or if you feel your current plan does not meet your needs. To do this, contact the NDIS and explain why you need a review. They will guide you through the process and help make any necessary changes.
If your NDIS application is not approved, you have the right to request a review of the decision. You can do this by contacting the NDIS and providing additional information or evidence to support your case. The review process will be explained to you, and you will receive assistance throughout.
The NDIS is designed to support your long-term goals by providing funding for necessary supports and services. This includes helping you live independently, pursue education and employment opportunities, and participate in community and social activities. Your NDIS plan will be regularly reviewed to ensure it continues to meet your evolving needs and goals.
If you want to work with a genuine and caring community, come join Rotana Care! We’re a friendly, supportive team looking for passionate people to help us support others and make a meaningful difference. We invite you to apply via our enquiry form!
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Where can I get more information?

You can find more information about the NDIS on the National Disability Insurance Agency website https://www.ndis.gov.au/ or by calling them on 1800 800 110.

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